Return & Refund Policy

Thank you for shopping at RetroJoys. We strive to provide high-quality retro gaming consoles and accessories. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

We offer returns and refunds only under the following conditions:

✅ The item is defective, damaged, or not as described

✅ The return request is raised within 7 days of product delivery

✅ The product is unused, in its original condition, and with original packaging

2. Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse or mishandling

Items with minor cosmetic differences due to manufacturing or packaging variations

Returns requested due to change of mind, personal preferences, or subjective dissatisfaction (e.g., game selection, style)

Opened or used items where hygiene or safety may be compromised

3. Return Process

To initiate a return:

1. Contact us via email at contactretrojoys@gmail.com or WhatsApp at within 7 days of delivery.

We offer 7 days of return policy 

2. Provide the following:

Order ID

Description of the issue

Clear photos or videos of the product defect or damage

3. Wait for our team to verify and approve the return.

Do not send items back without receiving return approval from us.

4. Return Shipping

In approved cases, return shipping instructions will be provided.

Customers are responsible for the return shipping cost unless the issue was caused by us (wrong or defective product).

We recommend using a trackable shipping method for all returns.

5. Refund Process

Once we receive and inspect the returned product:

Refunds will be credited into original payment method within 5 to 10 businesses days

We reserve the right to reject a return if the product is found to be used, damaged by the customer, or returned without prior approval.

6. Order Cancellations

Orders may only be cancelled within 12 hours of placing the order. After this window, the order is likely to be processed and cannot be cancelled or refunded.

7. Late or Missing Refunds

If you haven’t received your refund:

1. First check your bank account or payment source.

2. Then contact your bank or card provider—there is often some processing time.

3. If the issue persists, email us at contactretrojoys@gmail.com.

8. Contact Information

If you have any questions about returns or refunds, please contact:

📧 contactretrojoys@gmail.com